Frequently Asked Questions

WHAT GUARANTEE COMES WITH OUR PRODUCTS?

Our products are covered by the legal guarantee in force in the market where the product is purchased.

CAN I SEND MY TOY FOR REPAIR?

At Famosa we do not have a technical service, but you can contact our Customer Service department and they will help you solve the problem. To do so, please fill in the contact form.

HOW CAN I ORDER SPARE PARTS?

Please contact our Customer Service Department by filling in the spare parts request form.

WHEN IS THE NEXT EDITION OF NANCY COLLECTION COMING OUT?

Please consult our Nancy Collection section, where you can find all the latest regarding the world of Nancy. You can also find information on our social networks, where we publish all the latest news about Nancy products.

INFORMATION ON PROMOTIONS.

If you would like information about our current promotions, you can find it in the corresponding section on each of our brand’s websites.

WHERE CAN I BUY YOUR PRODUCTS?

FAMOSA does not sell directly to the public. You can find our products in toy shops, online shops and department stores, while stocks last.